DuluxGroup is committed to the protection of your personal
information. This Privacy Statement contains the following
important information:
- Collection of your personal information
- How we use and disclose your personal information
- Security of your personal information
- How to access, correct or update your personal information
- How to contact us
Collection of your personal information
The types of personal information that we collect from you will
depend on how you use this web site and how you interact with us.
For example, when purchasing products on line we collect details
such as your name, delivery address and e-mail address.
When you use this website our Internet Service Provider (ISP)
may make a record of your visit and log your server address, your
domain name, the date, time and duration of your visit, the pages
and documents you accessed, the previous site you had accessed (ie
the referring URL) and the type of browser you are using. This
information is collected for statistical purposes only, and
DuluxGroup will not make any attempt to identify users according to
their browsing activity.
In the unlikely event of an investigation, a law enforcement
agency or other government agency may exercise its legal authority
to inspect our ISP's logs.It is also possible that your ISP is
logging your activity while you visit our site. This is obviously
beyond the control of DuluxGroup.
While you are visiting our site we may use cookies to facilitate
a more personalised web browsing experience. Except where you
volunteer personal or business information we will not procure
information about you via any alternative means while you visit our
site.
We will not collect any personal information from you revealing
racial or ethnic origin, political opinions, religious or
philosophical beliefs, trade union membership, or details of
health, disability or sexual activity or orientation. Exceptions to
this include:
* Where you have given consent to DuluxGroup to do so;
* Where there are reasonable grounds to believe that disclosure is
necessary to prevent a threat to life or health;
* The use is authorised by law or reasonably necessary to enforce
the law; or when the information is necessary for the
establishment, exercise or defence of a legal claim.
How we use and disclose personal information
The personal information that you provide to us during
interaction on this site, and in other interactions between us, is
used to provide you with better service for the supply of our
products and services to you. The information we gather from your
use of this web site enables us to provide more personalised
products and services that are tailored to your needs.DuluxGroup
will not sell, rent or trade your personal information.
Any personal or business information which you do supply will
only be used internally at DuluxGroup and will not be divulged to a
third party unless that third party is integral to the purpose for
which you gave us the information (eg, delivery companies will be
supplied with delivery information) or where required by law. We
will only use and disclose information about you for the purpose
for which you gave us that information. We may use and disclose
information about you for a purpose other than the purpose for
which you gave us the information where:
* You would reasonably expect us to use or disclose the personal
information for that other purpose;
* That other purpose is related to the purpose for which you gave
us the information;
* You have given us your consent for the personal information to
be used or disclosed for the additional purpose.
* Where there are reasonable grounds to believe that use or
disclosure is necessary to prevent a threat to life or
health;
* Where we suspect that unlawful activity is or has been engaged
in and we use or disclose the personal information to investigate
the suspected unlawful activity; or
* The use or disclosure is authorised by law or reasonably
necessary to enforce the law.
DuluxGroup may also use your personal information for the
purpose of direct marketing. We may only use your personal
information or data for the purpose of direct marketing in relation
to promotional activities where it is impracticable for us to
obtain your prior express consent. However, when we do this, we
will provide an express opportunity when we first contact you to
decline receiving any further marketing communications from us, via
an opt-out mechanism.
We will only record your e-mail address if you send us a
message. Your e-mail address will only be used for the purpose for
which you have provided it and it will not be added to a mailing
list or used for any other purpose without your consent. We will
only send e-mails to you if you have elected to receive such
e-mails or if they are in response to an email we have received
from you.
Security of your personal information
We will take all reasonable steps to ensure that all personal
information we collect, use or disclose is stored in a secure
environment accessed only by authorised persons. While DuluxGroup
employs advanced data encryption technology when interfacing with
its customers, suppliers and other partners, users should be aware
that there is a residual risk in transmitting any data
electronically. This risk is inherent in all Internet dealings.
How to access, correct or update your information
We will take all reasonable steps to ensure that all information
we collect, use or disclose is accurate, complete and up-to-date.
Please contact us if your details change or if you believe the
information we have about you is not accurate or complete. We will
provide you with reasonable opportunity to access your personal
information and have it corrected or updated. A fee may apply to
such access. Exceptions to your access rights include:
* Where providing access will pose a serious threat to the life
or health or any individual or pose an unreasonable impact on the
privacy of an individual;
* Your request for access is frivolous or vexatious;
* Where the information relates to existing legal proceedings
between DuluxGroup and you and the information would not be
discoverable in the process of those legal proceedings; or
* Where providing access would be unlawful, may prejudice an
investigation of possible unlawful activity, may prejudice
enforcement of laws, or denying access is specifically authorised
by law.
How to contact us
Please visit the Contact Us page of this website.
